This guide explains how to update or unlink Google Authenticator from your Toobit account using the website or app. The process is similar on both, although the navigation steps and available verification methods may differ.
Access Google Authenticator settings
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Web: Log in to your Toobit account, go to Security settings, and find Google Authenticator.
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App: Open the Toobit app and go to Account Center > Security settings > Google Authenticator.
If you've already set up a passkey on your Toobit account, you can use it to complete security verification when changing or unlinking Google Authenticator in the app. For more information, refer to How to set up a passkey for your Toobit account.
How to change Google Authenticator
1. In your Google Authenticator settings, select Change.
2. Follow the on-screen instructions to complete security verification.
3. Open Google Authenticator on your new device, tap the + icon, and select Scan a QR code or Enter a setup key.
4. Scan the QR code displayed on Toobit, or manually enter the setup key.
5. Return to Toobit, enter the 6-digit code generated by Google Authenticator, and follow the on-screen instructions to complete the setup.
How to unlink Google Authenticator
1. In your Google Authenticator settings, select Remove.
2. Follow the on-screen instructions to complete security verification.
3. Once verification is successful, Google Authenticator will be unlinked from your Toobit account.
What if I can't complete security verification?
If you're unable to complete the required security verification, contact Customer Support for assistance.
Important notes
1. Withdrawals will be suspended for 24 hours after you change or unlink Google Authenticator to protect your account.
2. Do not delete your existing Toobit entry from Google Authenticator until the new authenticator has been successfully linked.
3. Store your new backup key securely. You may need it to restore Google Authenticator if you lose access to your device.
4. Never share your QR code, setup key, backup key, or verification codes with anyone. Toobit representatives will never ask you for this information.
5. Removing Google Authenticator may reduce your account security. We recommend keeping it enabled unless removal is necessary.
