How to view your Spot Account assets and transaction history

You can use the Toobit app or website to check your Spot Account balances, estimated asset value, and profit and loss (P&L). You can also review deposits, withdrawals, transfers, and other account activity.

 

Accessing your Spot Account

• App: Open the Toobit app and log in to your account. Go to Assets > Spot.

• Website: Log in to Toobit, go to Assets overview, and select Spot Account.

 

Understanding your Spot Account assets and P&L

Total estimated asset value

Your Spot Account displays your total estimated asset value, calculated by converting your holdings into the valuation currency shown on the page.

This figure does not represent the actual amount of that currency you hold. Your estimated asset value may change with market prices, even if your asset quantities remain the same.

 

Searching for an asset

Both the app and website allow you to search for assets and hide small balances.

Enter an asset name in the search box to find it in your asset list. You can also enable Hide small balances to filter out eligible small holdings.

If you can't find an asset, clear your search and disable Hide small balances, then check again. This setting only affects which assets appear in the list and does not change your actual balances.

 

Understanding your asset balances

Some of your assets may be reserved for open spot orders. For example, if a limit buy order is only partially filled, the funds reserved for the unfilled portion may remain frozen.

Canceling the order generally releases the funds reserved for the unfilled portion, while any completed trades are reflected in your updated asset balances.

Assets may also be frozen due to other account processes or restrictions. If you're unsure why your assets are frozen, refer to Why are my assets frozen? or contact Toobit Customer Support.

 

 

Viewing your P&L

Both the app and website display metrics such as Today's P&L, Average Cost, and Position P&L to help you track the performance of your spot holdings.

On the website, you can also click Today's P&L to open the P&L analysis page.

Refer to the explanations on the relevant page for how each metric is calculated. Changes in your total estimated asset value may result from market price movements, deposits, withdrawals, or transfers, and do not necessarily represent trading profits or losses.

 

Managing your Spot Account assets

Your Spot Account provides access to commonly used account features. Select the relevant option and follow the on-screen instructions.

Supported assets, networks, accounts, and applicable limits may vary depending on the feature. Refer to the relevant page for details.

 

Viewing your transaction history

Follow these steps to view your transaction history on the Toobit website:

1. Open your Spot Account and click Transaction history in the upper-right corner.

2. On the Deposit and withdrawal history page, select Deposit, Withdrawal, Transfer, or Other, depending on the records you want to view.

3. Set your filters. For example, under Deposit, you can filter by asset, date, status, and type.

4. Review the results. Deposit records include the asset, date, amount, type, address, transaction ID (TXID), and transaction status or confirmation count.

5. If you can't find a record, check the selected category and filters, or click Reset to start a new search.

 

 

Note:

• To review deposits, withdrawals, and transfers, select the relevant transaction history category. For spot buy and sell orders or completed trades, go to Spot orders.

• To export your records, click Export in the upper-right corner of the transaction history page and follow the instructions. Available date ranges and export limits are shown on the export page.

 

Frequently asked questions

1. Why can't I find an asset in my account?

Make sure you're viewing the correct account. Clear your asset search and disable Hide small balances, then check again.

If you've recently made a deposit, withdrawal, trade, or transfer, review the relevant records to check the transaction status and where your assets were moved.

 

2. Why is my available balance lower than my total balance?

Some assets may be reserved for open orders, frozen, or involved in transactions that are still being processed.

Check your open orders, withdrawal history, and any relevant account notifications. If your assets are reserved for an open order, you can manage that order as needed. If you still can't identify the reason, contact Toobit Customer Support.

 

3. Why does my estimated asset value change even when I haven't traded?

Your estimated asset value fluctuates with market prices. Even if your holdings remain unchanged, their converted value may rise or fall.

Check your asset quantities and transaction history to see whether any assets have moved into or out of your account.

 

4. Why hasn't my deposit appeared in my Spot Account?

Check your deposit history for the transaction status and confirm which account you selected as the destination. If you selected another account, check its balance instead.

If your deposit has not been credited after an extended period, submit a request through the Missing deposit option in the Support Center. Have the asset, network, amount, and TXID ready.

 

5. Why can't I find a transaction record?

Check that:

• You've selected the correct transaction category.

• The date range includes the transaction date.

• The asset, status, and type filters are correct.

You can also reset the filters and search again. To view spot orders or completed trades, go to Spot orders.

 

6. How can I get further assistance?

Contact Toobit Customer Support through live chat. Provide the relevant asset, transaction time, transaction or order ID, and screenshots to help the team investigate.

Never share your login password, verification codes, or other account security credentials.