How to freeze your account

Dear Toobiters,

 

If you need to freeze your account, follow these steps on the web:

 

Step 1: Log In and Navigate to the Freeze Account Page

• Visit toobit.com and log in to your account.
• Click the profile icon in the upper-right corner → then select Security Settings.
• Scroll down to Account Management and click [Freeze] at the bottom of the page.

 

 

 

Step 2: Review and Confirm

• The system will redirect you to the account freeze information page, outlining the restrictions that apply after freezing.
• Please read them carefully, check the agreement box, and click [Agree to freeze account] to proceed.

 

 

Please be aware that freezing your account will cause:

• Account login to be disabled.
• All trading functions, including API trading, and withdrawals to be suspended.
• To reactivate your account, please contact customer support and complete identity verification.

 

Step 3: Verify and Complete the Freeze

• Enter the verification codes from SMS, email, and the Authenticator app.
• Click [OK] to complete the account closure.

 

 

Important Notice:

1. Once your account is successfully frozen, you will be unable to log in.

2. The associated email and phone number will no longer be eligible to register a new account.

3. If you wish to reactivate your account in the future, please contact our Customer Support team.

 

We're always here to help. If you have any questions or feedback about this feature, please don't hesitate to reach out to our team through our dedicated Support Center.

Thank you for your trust and support.

 

Toobit Team

2025-07-13