Learn how to complete KYC verification on Toobit, including basic verification and advanced verification, along with important requirements and answers to common questions.
Toobit KYC verification consists of two levels:
-
Basic verification
-
Advanced verification
You must complete basic verification before proceeding with advanced verification.
How to complete KYC verification
Step 1: Go to the Identity verification page
Follow the steps below based on the platform you are using:
-
App: Open the Toobit app, tap the profile icon in the top-left corner of the homepage, then select Identity verification.
-
Web: Log in to the Toobit website, click the profile icon in the top-right corner, then select Identity verification.
Step 2: Complete basic verification
1. Under Basic verification, click Verify.
2. Select the country or region that issued your identity document and choose your document type.
3. Enter the required information, including your full name and document number.
4. Review your information carefully, then click Submit.
Step 3: Complete advanced verification
1. Under Advanced verification, click Verify.
2. Follow the on-screen instructions to enter your personal information, upload a valid identity document, and complete any additional verification steps.
3. Submit your information and wait for the verification result.
Important notes
-
Use your real personal information and a valid identity document.
-
The document type and document number used for basic verification and advanced verification must match.
-
Make sure all uploaded document images are complete, clear, unobstructed, and free from glare.
-
If facial verification is required, complete it in a well-lit environment, face the camera directly, and remove any accessories that may cover your face.
Frequently asked questions
1. How long does KYC verification take?
KYC verification is usually completed within 1 hour, although some applications may take up to 48 hours.
You will be notified of the result through the Toobit app or by email.
2. Why did my KYC verification fail?
KYC verification may fail for several reasons, including:
-
Your identity document is invalid or expired.
-
Your personal information does not match your identity document.
-
Your document images are unclear, incomplete, or obstructed.
-
Facial verification was unsuccessful.
-
Your identity information is already linked to another Toobit account.
Follow the instructions shown on the verification page, correct the relevant information, and submit your application again.
If verification fails 5 times, you will need to wait 24 hours before trying again.
3. Which identity documents are supported for advanced verification?
Supported identity documents vary by country or region.
After selecting the country or region that issued your document, the system will automatically display the available document types. Please refer to the options shown on the verification page.
4. Can I complete KYC verification on multiple accounts?
No. Each person can complete KYC verification on one Toobit account only.
Sub-accounts currently do not support separate KYC verification.
If you see a message stating that your identity information is already linked to another account, follow the instructions shown on the verification page instead of submitting multiple applications.
5. Can I change my verification information after submitting it?
Before submitting your verification, carefully check your name, document type, and document number.
Once KYC verification has been completed, you cannot change this information directly.
If your legal name, nationality, or other identity information has changed, please contact Toobit Support or email support@toobit.com for assistance.
Need help?
If your KYC verification status has not been updated after 48 hours, or you are still unable to complete verification after multiple attempts, please contact Toobit Support or email support@toobit.com.
When contacting Toobit Support, please provide:
-
Your Toobit UID
-
A screenshot showing your current verification status
For your account security, never share your verification codes, password, or other sensitive account information.
Important notice
To meet compliance or account security requirements, Toobit may occasionally require users to complete KYC verification again.
Make sure all information you submit is true, accurate, and valid. Providing false, inaccurate, or incomplete information may result in account restrictions or require you to complete verification again.
