With the launch of Toobit P2P trading, users can easily buy and sell digital assets with local fiat currencies. However, some fraudsters may attempt to deceive users using forged payment receipts, impersonating official staff, or encouraging off-platform transactions.
To enhance users awareness and ensure safe transactions, Toobit has compiled common P2P scam scenarios and prevention tips. Please remain vigilant and strictly follow the platform's trading procedures.
P2P trading security principles
When engaging in P2P transactions, please follow these principles:
1. Confirm payment before releasing assets
Always verify that the funds have been fully received via your bank or payment app before releasing crypto. Do not rely on screenshots, SMS notifications, or verbal confirmation.
2. Reject third-party payments
The payment account information must match the counterparty shown in the order. If there is any mismatch, suspend the transaction and report it via the platform's dispute process.
3. Avoid off-platform transactions
Always complete both transactions and communication within the Toobit platform. Avoid private transactions via Telegram, WhatsApp, or other external channels to reduce the risk of scams.
Common scam types
1. Forged payment receipts
Scammers may forge payment screenshots, bank receipts, or SMS notifications to make it appear that payment has been completed, prompting sellers to release assets prematurely. Always verify that funds have been received via your bank or payment app before releasing any assets.
2. Third-party payment scams
Scammers might use someone else's account for payments or request payments via third-party accounts. If the payment account information does not match the order details, suspend the transaction immediately and initiate a dispute through the platform.
3. Impersonation scams
Scammers may impersonate Toobit Customer Support or staff via social platforms to request account information or verification codes.
Please note that official Customer Support will never ask for your password, verification codes, or request remote access to your device.
4. Off-platform transaction scams
Scammers may offer better prices or faster execution to persuade users to trade off the platform. Always keep transactions within the platform to mitigate risks.
What to do if you encounter an issue
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Immediately stop any critical actions related to the order (especially releasing assets or confirming payments).
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Keep evidence: Order ID, payment receipts, bank transaction records/receipts, and timestamps.
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Submit materials through the order's dispute process and wait for platform assistance.
Important disclaimer
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Toobit P2P is a third-party service, and the platform only provides trading access and related support.
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Toobit does not support any form of P2P merchant onboarding, merchant certification, or agent services, and has not authorized any individual or organization to provide such services.
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If anyone claims to offer services or requests payment in this regard, please be cautious and avoid potential scams.
Security reminder
Please protect your account information, including your password, verification codes, and security details. If you encounter any suspicious situations, please contact Toobit Customer Support immediately for verification. Toobit will continue to enhance platform security to provide a safer and more reliable trading environment for users worldwide.
Toobit Team
