Need to fix the name on your account? If you've completed advanced verification, you may be able to update your verified name directly from the Toobit website or app.
Your new name must match the name shown on your valid identity document. There's no need to upload the document again when you submit your request.
Can I change my verified name?
The Change name option is available to eligible traders who have completed advanced verification.
You will be able to submit a request as long as:
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Your verification status is Verified.
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Name changes are supported in the country or region where you completed verification.
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You haven't reached your name change limit.
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You don't already have a name change request under review.
Eligibility and name change limits can vary. You can check what's available to you on the Identity verification page.
How do I update my verified name?
Step 1: Find the Change name option
Log in to the Toobit website or app, go to [Identity verification], and click the edit icon next to your verified name.
Step 2: Enter the correct name
Enter your:
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First name
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Last name
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Middle name, if applicable
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Reason for changing your name
Enter your name exactly as it appears on your identity document and follow any formatting instructions shown on the page.
For example, if you are fixing a spelling mistake, you could enter:
There is a spelling error in my verified name. I would like to correct it to match the name on my identity document.
You don't need to upload any documents again. We will review your request against the identity document you previously submitted for verification.
Note: The new name must be different from your current verified name.
Step 3: Submit your request
Check that everything is correct, click Submit, and complete the security verification.
Step 4: Track your request
Most requests are reviewed within 24 hours, and you can follow the status from the Identity verification page.
While we are reviewing your request, your current verified name will stay the same and you can continue using your Toobit account normally. You won't be able to submit another name change request until the current one has been reviewed.
Step 5: Check your updated name
We will let you know the result by email and in-app message once the review is complete. You can also return to the Identity verification page at any time to check the latest status.
If your request is approved, your verified name will be updated automatically.
FAQ
1. Why don't I see the Change name option?
You may not see Change name if:
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You haven't completed advanced verification.
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Name changes are not supported in the country or region where you completed verification.
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You have already reached your name change limit.
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Another name change request is still under review.
2. How many times can I change my verified name?
The number of times you can change your verified name may vary. Check the Identity verification page to see your current limit.
Only approved changes count toward the limit.
3. Can I try again if my request is rejected?
Yes, as long as you are still eligible to change your name.
Check the rejection reason on the Identity verification page first. Fix the issue, confirm that your name matches your identity document, and submit a new request.
4. What if my request takes longer than 24 hours?
Name change requests are generally reviewed within 24 hours, but some may take longer. You can check the Identity verification page for the latest status and keep an eye on your email and in-app messages for updates.
5. Why am I being prompted to enter a different name?
This may happen if the new name you entered is the same as your current verified name. Check the name on your identity document and enter the correct name before trying again.
Still need help?
If you are having trouble changing your verified name or have questions about the review result, contact customer support and include your UID and a brief description of the issue.
