Toobit Support Center｜24/7 Support Service｜Toobit

1. New Feature Introduction

Say you find yourself in a situation where your digital asset deposit to Toobit has yet to be credited. In that case, you can submit the [Recover Recharge Not Credited] form, and customer service will attempt to return your assets to you.

Please follow the process below:

(1) Submit the form, and once processed successfully, the assets will be credited to the receiving wallet you provided. You will be notified of the outcome via email or in-app notification. Please wait patiently.

(2) We will process your request within 7 to 15 working days. If recovering funds is particularly challenging, the actual processing time may be extended.

(3) Due to the varying nature of uncredited assets, once your request is processed successfully, the assets may be credited to your Toobit spot account or refunded as per your request.

(4) A recovery fee of 20 USDT will be charged or temporarily frozen, as asset recovery requires significant resources and third-party assistance. (In certain special deposit cases, 20 USDT may be refunded or waived after verification by our specialist. Please refer to the verification outcome for the final resolution.)

2. Self-Check Steps and Common Reasons for Deposit Failure

Here are some common reasons why your deposit may not have been credited:

a. Check the status of your deposit on the withdrawal platform for detailed information.

b. Confirm whether the coin is listed on the Toobit platform.

c. Ensure that Toobit supports the chain or network used for the deposit.

d. Verify that the deposit address matches the one provided by Toobit, as some coins may require an additional memo/tag. Please ensure that this is correctly filled in.

e. Confirm that your deposit amount meets Toobit's minimum deposit requirement.

3. Reasons to Apply for a Return

Here are a few situations where you can apply for a return via Recover Recharge Not Credited:

(1) Blockchain Network Congestion or Delay

Network congestion typically occurs when a high volume of transactions must be processed, resulting in delays and affecting transaction timeliness. Please be patient in such cases. You may use Txid to check the transaction status.

(2) Pending Network Confirmation / Status: Unconfirmed

Your deposit will be credited once the minimum required network confirmations are met. The confirmation requirements vary by currency. If the requirement has not yet been met, please be patient until it has.

(3) Forgot to fill in a Memo or a Tag

For withdrawals of currencies like XLM, users must provide a tag or memo along with the recipient's address. If the tag or memo is missing or incorrect, the withdrawal may be processed, but the funds may not reach the recipient’s address.

Solution: Please use the "Deposit Not Credited Recovery" feature to submit a request.

(4) Deposit Amount is Below the Minimum

Please note that the minimum deposit amount varies by currency. For specific details, kindly refer to the deposit page.

Solution: For detailed inquiries, please get in touch with our online customer support.

(5) Depositing Crypto unsupported by Toobit

If the Toobit platform does not support the currency you deposited, it may result in the deposit not being credited.

Solution: For detailed inquiries, please get in touch with our online customer support.

(6) Incorrect Address Not Belonging to Toobit

If you have sent your crypto to an incorrect address that does not belong to Toobit, we unfortunately cannot assist with the recovery. Please reach out to the withdrawal platform for further support.

(7) Unlisted Coin or Unsupported Network/Chain

Toobit only supports listed coins and networks/chains as specified on the Toobit deposit page.

Solution: For detailed inquiries, please get in touch with our online customer support.

(8) Depositing Tokens Delisted by Toobit

If you have deposited tokens that Toobit has delisted and they have not been credited, please contact online customer service for assistance.

Solution: For detailed inquiries, please get in touch with our online customer support.

(9) Didn't meet Toobit's minimum deposit requirement

If the amount of assets you deposited is lower than Toobit’s minimum deposit threshold, it will not be credited to your account. To receive the uncredited amount, please make an additional deposit that exceeds the minimum deposit requirement (must be the same currency and on the same blockchain). Once the additional deposit is confirmed, the previous uncredited amount will be automatically credited to your Toobit account along with it.

Example:

The minimum deposit requirement for USDT-SOL is 1 USDT, but you only deposited 0.1 USDT. As a result, the deposit will not be credited to your Toobit account. If you later deposit another 0.9 USDT on USDT- SOL, you will receive a total of 1 USDT (the total amount of the two deposits).

Reminder: If you're unsure about the reason for an uncredited deposit, please submit a report to us. Our team will promptly investigate and notify you of the results.

4. How to Resolve a Deposit Not Credited Issue?

If your deposit has not been credited, we recommend submitting a request via the "Recover Recharge Not Credited" feature. Please ensure that you provide accurate information, including the token, Crypto Network, deposit amount, and transaction hash. For detailed submission instructions, refer to “How to Submit a Deposit Recovery Request”.

We hope that this FAQ helped answer any questions you may have had. To ensure timely processing of your request, please double-check the accuracy of all provided information. If you have further questions, feel free to contact our customer support.

투빗

FAQ - Deposit Not Credited

1. New Feature Introduction

2. Self-Check Steps and Common Reasons for Deposit Failure

3. Reasons to Apply for a Return

4. How to Resolve a Deposit Not Credited Issue?

FAQ - Deposit Not Credited

1. New Feature Introduction

2. Self-Check Steps and Common Reasons for Deposit Failure

3. Reasons to Apply for a Return

4. How to Resolve a Deposit Not Credited Issue?

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