Yth. Toobiters,
Kami telah membuat panduan sederhana untuk membantu Anda dalam mengirimkan, melacak, dan menanggapi tiket dukungan pelanggan secara efisien. Silakan ikuti langkah-langkah di bawah ini untuk mengelola permintaan dukungan Anda dengan mudah dan tenang.
Panduan untuk Web
1. Pertama, klik maskot Tooby di beranda web Toobit.
2. Selanjutnya, klik kotak persegi kecil di antara emoji dan tombol bintang. Begini cara Anda dapat mengirimkan tiket di versi Web Toobit.
3. Anda juga dapat mengklik "Riwayat" di kanan atas kotak obrolan untuk melihat riwayat sebelumnya dengan Dukungan Pelanggan.
4. Anda juga dapat memeriksa tanggapan sebelumnya dan melanjutkan komunikasi dengan Dukungan Pelanggan jika diperlukan.
Panduan untuk Aplikasi
1. Anda dapat mengakses Pusat Dukungan Pelanggan Toobit melalui aplikasi Toobit Anda dengan mengetuk ikon headphone di bagian kanan atas layar. Ikon tersebut berada di antara pemindai QR dan ikon Notifikasi.
2. Selanjutnya, Anda dapat mengirimkan tiket ke Dukungan Pelanggan dengan mengetuk ikon "Pengajuan" di kiri bawah.
3. Anda juga dapat melihat riwayat tiket Anda di Aplikasi dengan mengetuk kolom kiri atas yang berlabel "Riwayat".
4. Setelah melihat Riwayat Pengajuan Anda, Anda bisa melanjutkan komunikasi dengan Dukungan Pelanggan jika diinginkan. Ketuk Balas dan Anda akan dapat melanjutkan percakapan dengan mereka.
Kami harap panduan ini membantu Anda memahami cara menavigasi Dukungan Pelanggan kami! Baik untuk versi Web maupun versi Aplikasi, tim kami selalu siap membantu Anda dan menyelesaikan masalah apa pun yang Anda hadapi.
Jangan ragu untuk menghubungi tim Dukungan Pelanggan kami yang berdedikasi jika ada pertanyaan.
Tim Toobit
2025-04-29
Temukan kami:
X: https://x.com/Toobit_official
Telegram: https://t.me/Toobit_EN
Discord: https://discord.com/invite/vvxTuGTz
YouTube: https://www.youtube.com/@Toobit_official
Reddit: https://www.reddit.com/r/toobit/
Facebook: https://www.facebook.com/toobitofficial
Medium: https://medium.com/toobit-exchange
Toobit berhak mengubah atau membatalkan pengumuman ini kapan saja dan dengan alasan apa pun tanpa pemberitahuan sebelumnya.
Peringatan Risiko: Harga aset digital dapat berfluktuasi secara signifikan. Nilai investasi Anda dapat meningkat atau menurun, dan Anda bahkan bisa kehilangan seluruh jumlah yang diinvestasikan. Anda bertanggung jawab sepenuhnya atas keputusan investasi Anda, dan Toobit tidak bertanggung jawab atas kerugian yang mungkin terjadi akibat penggunaan perdagangan margin. Informasi ini tidak boleh dianggap sebagai nasihat keuangan atau investasi. Silakan merujuk ke Ketentuan Penggunaan dan Pengungkapan Risiko untuk informasi lebih lanjut.
'%3e%3cpath%20d='M22.8509%2022.6654L17.4903%2014.8769L16.8842%2013.996L13.0487%208.42461L12.7309%207.96289H8.01855L9.16772%209.63304L14.2668%2017.0416L14.8729%2017.9215L18.97%2023.8748L19.2877%2024.3361H24.0001L22.8509%2022.6654ZM19.8474%2023.2697L15.5912%2017.0853L14.9851%2016.2049L10.0462%209.02882H12.1708L16.1651%2014.832L16.7712%2015.7124L21.9725%2023.2694L19.8474%2023.2697Z'%20fill='white'/%3e%3cpath%20d='M14.9853%2016.208L15.5914%2017.0883L14.8728%2017.9246L9.35955%2024.3387H8L14.2667%2017.0447L14.9853%2016.208Z'%20fill='white'/%3e%3cpath%20d='M23.4366%207.96289L17.4936%2014.8769L16.775%2015.7126L16.1689%2014.8323L16.8875%2013.996L20.9132%209.31032L22.0771%207.96289H23.4366Z'%20fill='white'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5664'%3e%3crect%20width='16'%20height='16.3727'%20fill='white'%20transform='translate(8%208)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M16%2032C24.8365%2032%2031.9999%2024.8365%2031.9999%2016C31.9999%207.16343%2024.8365%200%2016%200C7.16342%200%200%207.16343%200%2016C0%2024.8365%207.16342%2032%2016%2032Z'%20fill='%233F4249'/%3e%3cpath%20d='M17.7157%2015.9816C17.7157%2020.5318%2014.052%2024.2206%209.5328%2024.2206C5.01361%2024.2206%201.34961%2020.5318%201.34961%2015.9816C1.34961%2011.4312%205.01333%207.74219%209.5328%207.74219C14.0522%207.74219%2017.7157%2011.4312%2017.7157%2015.9816Z'%20fill='white'/%3e%3cpath%20d='M26.6929%2015.9833C26.6929%2020.2664%2024.8611%2023.74%2022.6014%2023.74C20.3416%2023.74%2018.5098%2020.2664%2018.5098%2015.9833C18.5098%2011.7001%2020.3414%208.22656%2022.6011%208.22656C24.8608%208.22656%2026.6927%2011.699%2026.6927%2015.9833'%20fill='white'/%3e%3cpath%20d='M30.3642%2015.9879C30.3642%2019.8245%2029.7201%2022.9366%2028.9251%2022.9366C28.1303%2022.9366%2027.4863%2019.8253%2027.4863%2015.9879C27.4863%2012.1504%2028.1306%209.03906%2028.9251%209.03906C29.7197%209.03906%2030.3642%2012.1501%2030.3642%2015.9879Z'%20fill='white'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5676'%3e%3crect%20width='31.9999'%20height='31.9999'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M16%200C7.15813%200%200%207.15814%200%2016C0%2024.8418%207.15813%2031.9999%2016%2031.9999C24.8418%2031.9999%2031.9999%2024.8418%2031.9999%2016C32.0184%207.15814%2024.8418%200%2016%200Z'%20fill='%233F4249'/%3e%3cpath%20d='M13.6334%2019.5441L19.6173%2016.0242L13.6334%2012.5214V19.5429V19.5441ZM24.9675%2019.1737C24.9675%2022.2014%2021.9398%2022.2014%2021.9398%2022.2014H10.4124C7.38477%2022.2014%207.38477%2019.1737%207.38477%2019.1737V12.8722C7.38477%209.8457%2010.4124%209.8457%2010.4124%209.8457H21.9398C24.9675%209.8457%2024.9675%2012.8734%2024.9675%2012.8734V19.1737Z'%20fill='white'%20fill-opacity='0.9'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5672'%3e%3crect%20width='31.9999'%20height='31.9999'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M32%2016C32%2018.1662%2031.5778%2020.2376%2030.7323%2022.2154C29.8867%2024.1908%2028.7508%2025.8929%2027.3218%2027.3219C25.8929%2028.7495%2024.1908%2029.8868%2022.2142%2030.7311C20.2512%2031.574%2018.1363%2032.0059%2016%2032C13.8339%2032%2011.7625%2031.5779%209.78465%2030.7323C7.80927%2029.8868%206.10712%2028.7508%204.6782%2027.3219C3.25051%2025.8929%202.11328%2024.1908%201.26898%2022.2142C0.426057%2020.2512%20-0.005794%2018.1363%205.8702e-05%2016C5.8702e-05%2013.8339%200.422211%2011.7625%201.26775%209.78466C2.11328%207.80928%203.24928%206.10713%204.6782%204.67821C6.10712%203.25052%207.80927%202.11329%209.78588%201.26898C11.7489%200.426057%2013.8637%20-0.00579401%2016%205.87021e-05C18.1662%205.87021e-05%2020.2375%200.422212%2022.2154%201.26775C24.1908%202.11329%2025.8929%203.24928%2027.3218%204.67821C28.7495%206.10713%2029.8868%207.80928%2030.7311%209.78589C31.574%2011.7489%2032.0058%2013.8637%2032%2016Z'%20fill='%233F4249'/%3e%3cpath%20d='M21.232%2023.3393L23.8573%2010.9639C23.9643%2010.4409%2023.9016%2010.0655%2023.6702%209.83902C23.4376%209.61379%2023.1311%209.57194%2022.7496%209.71471L7.32315%2015.6605C6.97853%2015.7922%206.74223%2015.9412%206.61792%2016.1073C6.49238%2016.2735%206.47761%2016.4322%206.57238%2016.5812C6.66838%2016.7289%206.85792%2016.8458%207.14469%2016.9282L11.0905%2018.1615L20.2511%2012.3929C20.501%2012.2267%2020.6917%2012.191%2020.8222%2012.2858C20.9059%2012.3449%2020.8825%2012.4347%2020.7508%2012.5541L13.3416%2019.2495L13.0548%2023.3221C13.3293%2023.3221%2013.5964%2023.1904%2013.8585%2022.9282L15.7871%2021.0722L19.7871%2024.0187C20.549%2024.447%2021.0302%2024.2205%2021.2333%2023.3393H21.232Z'%20fill='white'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5670'%3e%3crect%20width='31.9999'%20height='31.9999'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M15.9999%200C7.15787%200%200%207.15788%200%2016C0%2024.8421%207.15787%2031.9999%2015.9999%2031.9999C24.842%2031.9999%2031.9999%2024.8421%2031.9999%2016C32.0182%207.15788%2024.842%200%2015.9999%200Z'%20fill='%233F4249'/%3e%3cpath%20d='M22.8498%209.8626C22.8443%209.85216%2022.8352%209.84398%2022.8242%209.83952C21.5474%209.26288%2020.2001%208.85169%2018.8159%208.61625C18.7901%208.61153%2018.7641%208.62362%2018.7515%208.64625C18.568%208.97403%2018.4015%209.31073%2018.2525%209.65504C16.7603%209.43208%2015.2426%209.43208%2013.7505%209.65504C13.6005%209.30985%2013.4313%208.97308%2013.2436%208.64625C13.2304%208.62416%2013.2049%208.61226%2013.1792%208.61625C11.7948%208.8512%2010.4474%209.26242%209.17078%209.83956C9.15985%209.84412%209.15063%209.8519%209.14439%209.86184C6.59146%2013.6147%205.89211%2017.2754%206.23519%2020.8907C6.23714%2020.9086%206.24638%2020.9249%206.26081%2020.936C7.74736%2022.0195%209.41008%2022.8465%2011.178%2023.3818C11.2035%2023.3893%2011.2311%2023.3804%2011.2471%2023.3595C11.6268%2022.8509%2011.9633%2022.3124%2012.2531%2021.7493C12.2611%2021.7337%2012.262%2021.7154%2012.2555%2021.6991C12.249%2021.6828%2012.2357%2021.67%2012.2189%2021.664C11.6884%2021.4642%2011.1747%2021.2233%2010.6828%2020.9436C10.6647%2020.9331%2010.653%2020.9144%2010.6518%2020.8937C10.6505%2020.873%2010.6598%2020.8531%2010.6766%2020.8405C10.7801%2020.7644%2010.8818%2020.686%2010.9817%2020.6052C10.9995%2020.5908%2011.0242%2020.5875%2011.0453%2020.5968C14.268%2022.0446%2017.7571%2022.0446%2020.9417%2020.5968C20.9629%2020.5869%2020.988%2020.5899%2021.0061%2020.6045C21.1061%2020.6856%2021.2081%2020.7643%2021.312%2020.8405C21.3288%2020.8529%2021.3383%2020.8728%2021.3372%2020.8935C21.3361%2020.9142%2021.3246%2020.933%2021.3065%2020.9436C20.8157%2021.2256%2020.3016%2021.4664%2019.7697%2021.6633C19.753%2021.6695%2019.7398%2021.6825%2019.7334%2021.6989C19.727%2021.7154%2019.728%2021.7337%2019.7362%2021.7493C20.0308%2022.3092%2020.3668%2022.8471%2020.7414%2023.3586C20.757%2023.3801%2020.7848%2023.3894%2020.8105%2023.3817C22.5816%2022.8482%2024.2472%2022.0211%2025.7356%2020.936C25.7503%2020.9255%2025.7596%2020.9092%2025.7612%2020.8914C26.172%2016.7118%2025.0736%2013.0811%2022.8498%209.8626ZM12.7344%2018.6893C11.7641%2018.6893%2010.9646%2017.8128%2010.9646%2016.7364C10.9646%2015.66%2011.7486%2014.7834%2012.7344%2014.7834C13.7278%2014.7834%2014.5196%2015.6676%2014.5041%2016.7363C14.5041%2017.8128%2013.7201%2018.6893%2012.7344%2018.6893ZM19.2777%2018.6893C18.3075%2018.6893%2017.508%2017.8128%2017.508%2016.7364C17.508%2015.66%2018.2919%2014.7834%2019.2777%2014.7834C20.2713%2014.7834%2021.063%2015.6676%2021.0475%2016.7363C21.0475%2017.8128%2020.2713%2018.6893%2019.2777%2018.6893Z'%20fill='white'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5687'%3e%3crect%20width='31.9999'%20height='31.9999'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M16%2032C24.8365%2032%2032%2024.8365%2032%2016C32%207.16342%2024.8365%200%2016%200C7.16342%200%200%207.16342%200%2016C0%2024.8365%207.16342%2032%2016%2032Z'%20fill='%233F4249'/%3e%3cpath%20d='M26.6981%2016.0342C26.6981%2014.743%2025.6503%2013.695%2024.3589%2013.695C23.7227%2013.695%2023.1613%2013.9383%2022.7496%2014.35C21.1589%2013.2085%2018.9508%2012.4599%2016.518%2012.3664L17.5847%207.36988L21.0467%208.09969C21.0841%208.97925%2021.8139%209.69037%2022.7121%209.69037C23.6292%209.69037%2024.3777%208.94181%2024.3777%208.02488C24.3777%207.10788%2023.6292%206.35938%2022.7121%206.35938C22.0572%206.35938%2021.4957%206.73363%2021.2339%207.295L17.3602%206.47163C17.2479%206.45295%2017.1356%206.47163%2017.042%206.52775C16.9486%206.58395%2016.8923%206.67751%2016.8548%206.78975L15.6759%2012.3664C13.1871%2012.4412%2010.9602%2013.1711%209.35084%2014.35C8.93915%2013.957%208.35903%2013.695%207.74146%2013.695C6.45027%2013.695%205.40234%2014.743%205.40234%2016.0342C5.40234%2016.9886%205.96372%2017.7932%206.78709%2018.1675C6.74965%2018.3922%206.73097%2018.6354%206.73097%2018.8786C6.73097%2022.4716%2010.9041%2025.3722%2016.069%2025.3722C21.2339%2025.3722%2025.4069%2022.4716%2025.4069%2018.8786C25.4069%2018.6354%2025.3883%2018.4108%2025.3508%2018.1863C26.118%2017.812%2026.6981%2016.9886%2026.6981%2016.0342ZM10.6982%2017.6996C10.6982%2016.7827%2011.4468%2016.0342%2012.3637%2016.0342C13.2806%2016.0342%2014.0292%2016.7827%2014.0292%2017.6996C14.0292%2018.6167%2013.2806%2019.3652%2012.3637%2019.3652C11.4468%2019.3652%2010.6982%2018.6167%2010.6982%2017.6996ZM19.9987%2022.0974C18.8572%2023.2388%2016.6866%2023.3138%2016.0503%2023.3138C15.414%2023.3138%2013.2245%2023.2202%2012.1017%2022.0974C11.9333%2021.929%2011.9333%2021.6482%2012.1017%2021.4798C12.2701%2021.3114%2012.5508%2021.3114%2012.7193%2021.4798C13.4304%2022.191%2014.9648%2022.453%2016.069%2022.453C17.1731%2022.453%2018.6888%2022.191%2019.4187%2021.4798C19.5871%2021.3114%2019.8677%2021.3114%2020.0361%2021.4798C20.1672%2021.667%2020.1672%2021.929%2019.9987%2022.0974ZM19.6993%2019.3652C18.7824%2019.3652%2018.0339%2018.6167%2018.0339%2017.6996C18.0339%2016.7827%2018.7824%2016.0342%2019.6993%2016.0342C20.6163%2016.0342%2021.3648%2016.7827%2021.3648%2017.6996C21.3648%2018.6167%2020.6163%2019.3652%2019.6993%2019.3652Z'%20fill='white'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5697'%3e%3crect%20width='32'%20height='32'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M0%2015.9877C0%2024.8172%207.15813%2031.9753%2015.9876%2031.9753C24.8172%2031.9753%2031.9753%2024.8172%2031.9753%2015.9877C31.9753%207.15814%2024.8172%200%2015.9876%200C7.15813%200%200%207.15814%200%2015.9877Z'%20fill='%233F4249'/%3e%3cpath%20d='M13.2026%2010.0484V12.7303H11.2383V16.009H13.2026V25.7518H17.2383V16.009H19.946C19.946%2016.009%2020.1995%2014.4361%2020.3213%2012.7179H17.253V10.4755C17.253%2010.1407%2017.6924%209.69026%2018.1269%209.69026H20.3263V6.27734H17.3367C13.1029%206.27734%2013.2026%209.55857%2013.2026%2010.0484Z'%20fill='white'%20fill-opacity='0.9'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5683'%3e%3crect%20width='31.9999'%20height='31.9999'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}
'%3e%3cpath%20d='M26.6665%206.66699H6.6665V25.3336H26.6665V6.66699Z'%20fill='white'/%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M24.9797%2023.5397V17.2933C24.9797%2013.9466%2023.193%2012.3893%2020.8111%2012.3893C18.889%2012.3893%2018.0277%2013.4469%2017.5477%2014.1888V12.6453H13.9264C13.9744%2013.6677%2013.9264%2023.5397%2013.9264%2023.5397H17.5477V17.4554C17.5477%2017.1306%2017.5712%2016.8053%2017.6672%2016.5728C17.9285%2015.9221%2018.5242%2015.2485%2019.5242%2015.2485C20.8351%2015.2485%2021.3589%2016.2474%2021.3589%2017.7114V23.5402H24.9797V23.5397ZM10.1114%2011.1584C11.3738%2011.1584%2012.1605%2010.3211%2012.1605%209.27519C12.137%208.20692%2011.3738%207.39359%2010.1354%207.39359C8.89704%207.39359%208.08691%208.20639%208.08691%209.27519C8.08691%2010.3211%208.87304%2011.1584%2010.0885%2011.1584H10.1114ZM16%2032C7.16371%2032%200%2024.8362%200%2016C0%207.16319%207.16371%200%2016%200C24.8362%200%2031.9999%207.16319%2031.9999%2016C31.9999%2024.8362%2024.8362%2032%2016%2032ZM11.9221%2023.5397V12.6453H8.30131V23.5397H11.9221Z'%20fill='%233F4249'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_563_5682'%3e%3crect%20width='31.9999'%20height='31.9999'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e){kind=small}