Queridos Toobiters,
Hemos creado una guía sencilla para ayudarte a enviar, rastrear y responder eficientemente a los tickets de soporte al cliente. Por favor, sigue los pasos a continuación para gestionar tus solicitudes de soporte con facilidad y tranquilidad.
Guía para Web
1. Primero, haz clic en la mascota Tooby en la página de inicio web de Toobit.
2. A continuación, haz clic en el pequeño cuadro entre el emoji y el botón de estrella. Así es como puedes enviar un ticket en la versión web de Toobit.
3. También puedes hacer clic en [Historial] en la parte superior derecha del cuadro de chat para ver tu historial previo con el Soporte al Cliente.
4. También puedes revisar tus respuestas anteriores y continuar la comunicación con el Soporte al Cliente si es necesario.
Guía para App
1. Puedes acceder al Centro de Soporte al Cliente de Toobit a través de tu aplicación Toobit tocando el icono de auriculares en la parte superior derecha de la pantalla. Está entre el escáner QR y el icono de Notificación.
2. A continuación, puedes enviar un ticket al Soporte al Cliente tocando el icono [Envío] en la parte inferior izquierda.
3. También puedes ver tu historial de tickets en la App tocando en la columna superior izquierda etiquetada como [Historial].
4. Después de ver tu Historial de Envíos, puedes continuar la comunicación con el Soporte al Cliente si lo deseas. Toca en Responder y podrás continuar tu conversación con ellos.
Esperamos que esta guía te ayude a entender cómo navegar por nuestro Soporte al Cliente. Ya sea para la versión Web o App, nuestro equipo siempre está aquí para ayudarte y resolver cualquier problema que puedas enfrentar.
No dudes en contactar a nuestro dedicado equipo de Soporte al Cliente para cualquier consulta.
Equipo Toobit
2025-04-29
Encuéntranos en:
Telegram: https://t.me/Toobit_EN
Discord: https://discord.com/invite/vvxTuGTz
Reddit: https://www.reddit.com/r/toobit/
Facebook: https://www.facebook.com/toobitofficial
Toobit se reserva el derecho, a su entera discreción, de modificar o cancelar este anuncio en cualquier momento y por cualquier motivo sin previo aviso.
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