Why hasn't my withdrawal arrived?

Common scenarios and solutions

1. Waiting for blockchain confirmations

• What happens: The transaction has been submitted but has not yet received enough confirmations, so the funds are not yet visible in the recipient's wallet.
• What to do: Go to your withdrawal history, click the TxID, and track the confirmation progress on the blockchain explorer. If it's still pending, please wait patiently.

2. Network congestion

• What happens: During high market volatility or increased trading activity, blockchain transactions may take longer to process.
• What to do: Check the real-time network status. If the delay is due to congestion, you'll need to wait until the network clears.

3. The recipient platform or wallet does not support the selected network/assets

• What happens: The recipient's deposit page does not support the network or token you selected for withdrawal.
• What to do:
  • Wallet users: Check the wallet's official documentation for recovery options or contact their support team.
  • Exchange users: Contact the recipient platform's customer support for verification.

4. Withdrawal and deposit networks do not match

• What happens: The network selected during withdrawal doesn't match the network supported on the deposit page of the recipient's platform.
• What to do: Compare the actual on-chain network using the TxID in your withdrawal history. If they do not match, contact the recipient's platform for assistance.

5. Missing or incorrect tags (Memo/Tag/Payment ID)

• What happens: Certain currencies (e.g., XRP, EOS, XLM) require a tag. Missing or incorrect input may cause funds not to be credited.
• What to do: Check the tag on the recipient's deposit page and contact their support if necessary.

6. Incorrect wallet address

• What happens: The recipient address does not match the intended wallet.
• What to do: Double-check that the address is correct. If the funds were sent to the wrong address, only the owner of that address or the receiving platform can assist. Toobit cannot retrieve the funds directly.

7. Incorrect internal transfer information

• What happened: The recipient account (e.g., phone number, email) was entered incorrectly for internal transfers.
• What to do: Contact Toobit Customer Support promptly with the relevant information as soon as possible.

8. Recipient wallet/platform issues

• What happens: The on-chain transaction is completed, but the recipient's wallet has not credited the funds.
• What to do: Use the TxID to verify the transaction on-chain and contact the recipient wallet or exchange support for further assistance.

Frequently asked questions (FAQ)

1. How can I track my withdrawal? Check your withdrawal history and click the TxID to view the status and confirmations on the blockchain explorer.
2. What if I entered the wrong wallet address? Blockchain transactions are irreversible. Toobit cannot cancel or retrieve the funds. You'll need to contact the recipient wallet or platform with the TxID to check if recovery is possible.
3. Why does my withdrawal show as "Completed", but the funds have not arrived? This means the transaction has been sent to the blockchain but may still be awaiting confirmations, or the recipient's platform might have a delay. Please wait and verify the status using the TxID.
4. How long does a withdrawal usually take? Processing time varies depending on blockchain network speed, congestion, and security checks. Check your withdrawal history for the latest status.

Tips for a smooth withdrawal

• The recipient address is correct.
• The selected network matches the recipient platform.
• Any required tag/memo (Memo/Tag/Payment ID) is provided.